At Exalormart, we aim to process and deliver your orders as quickly and safely as possible. Please read our shipping policy below before placing your order.
Free Shipping
We offer free shipping on all orders.
There are no additional shipping charges at checkout unless otherwise stated during a special service or delivery arrangement.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery time is usually 3–7 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details, if available.
Please allow up to 24–48 hours for tracking information to update after the shipping confirmation has been sent.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Exalormart is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address mistake after placing your order, please contact us as soon as possible at:
Email: info@exalormart.com
We will try our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.
Delayed or Lost Packages
If your package is delayed, please check the tracking information first. If the tracking has not updated for several days, contact us and we will assist you.
Exalormart is not responsible for carrier delays, but we will do our best to help you resolve the issue.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
* Your order number
* Photos of the damaged product
* Photos of the packaging
We will review the issue and provide the best possible solution.
Shipping Locations
We currently ship within the United States.
At this time, we do not offer international shipping unless stated otherwise on the website.